The PoliceWorks® Records Management System is Capita’s next generation, fully integrated, policing solution. It comprises a number of individual modules that cover everything from , crime and enquiry before arrest through to custody, case preparation and prosecutions through to appeal. All or any of the individual modules can be selected and implemented as a stand-alone solution or combined to work together as required.

PoliceWorks® has been been designed using advanced technology platforms to provide users with a look and feel that is both familiar and intuitive. This includes standard dashboard facilities which provide teams and individual users with access to their workload, providing summaries of data at a high level with the ability to ‘drill down’ and update individual records Many of the structures and relationships between components in traditional hard coded solutions can be far more easily amended and redesigned by configuration within the solution, This can reduce the cost and time associated with ongoing changes to the solution,

The PoliceWorks® data model has been designed to fulfil the Police National Database (PND) strategic approach for data requirements to support operational policing; principally the Person, Object, Location and Event (POLE) data model.

This blend of specialist modules around a single data model enables forces to link processes in a more seamless way than has previously been possible. This opens the door to improved operational effectiveness, improved compliance and the application of best practice to police business. At the same time, it adds more automation across several processes to unlock significant efficiency savings.

PoliceWorks® is built on a modern architecture which supports seamless integration to national systems including Libra, PNC and PND, together with the flexibility to integrate with other third party solutions, supporting access to critical information and ensuring that information is only captured once. The PoliceWorks® solution is designed to support and promote digital working, removing the need for paper case files. Through PoliceWorks® the ‘digital first’ concept is fully supported, encouraging Forces to collect information once in a digital form at the point of contact on the front line.


PoliceWorks® is designed with the future in mind and will permit future consumption and exchange of digital materials with a digital media repository. The underlying design permits the extension of policeworks to support digital case file, CPS naming conventions and presentation at Court when national standards have been agreed.

Resources