Capita’s DSX Integrated Communication Control System (ICCS) provides the voice and data communications hub of the Capita Contact Management and Control Room product range, designed to provide single touchscreen control to a host of integrated subsystems.

These may include digital trunk and analogue PMR radio systems, call handling systems, digital and analogue telephony, CCTV, voice recorders, intercom systems, door locks and alarms. It also provides the capability to integrate with both internal and external sources for provision of the correct decision making information for the dispatch process.

The UK market leader in its field, the Capita DSX range of solutions has a pedigree stretching back to 1991 with the introduction of the first generation DS1000 system and is a product range which has continually developed to meet the evolving needs of our customers.

A strong dedicated product user group is actively involved in this process. The ongoing dialogue with this group has led to progressive enhancements being made to both features and functionality, so much so that many have now become industry standard requirements.

Over 130 DSX systems are now in use with UK based customers in Police, Fire, Ambulance, Coastguard, Military and Highways Agency installations. The DSX is the only ICCS solution that is currently being used to fully support countrywide operation in the UK, by agencies such as British Transport Police, the Maritime and Coastguard Agency and RAF Search and Rescue.

The flexibility and resilience of the DSX solution resulted in it being selected for deployment by all Ambulance Trusts in the UK to support them in their vital life saving work. This demonstrates the confidence placed in this system and Capita’s ability to deploy a working solution on a national basis.