Coordinate, collaborate, and communicate for faster and better informed decision making and resource deployment.

Capita’s ControlWorks® is a next-generation control room and contact centre solution which puts transformation within grasp. It provides seamless interoperability with back office and other external systems to provide a major step-change in control room efficiency.

Operators are no longer desk-bound in a fixed control room location - any connected device that has access to the Force’s network can perform any ControlWorks® role including call taking and incident management.

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